Get help with your account, payments, bonuses, and technical questions from the VIC customer team.
Get help with login, payments, bonuses, technical issues, and verification. Use live chat for urgent questions; email payment requests to [email protected]. English support and Korean guidance are available on the VIC casino.
Use a valid email or phone number, create a password, choose South Korea, select KRW, add a promo code if needed, confirm your age, and accept required documents.
Open the email or SMS, follow its link, enter the verification code, check your spam folder, request a resend, or contact support if no message arrives.
An account needs no deposit: open the cashier, choose a method, enter amount, check minimum, activate a bonus, confirm payment, and check funds are credited.
For registration, login, password recovery, data changes, email confirmation, blocking or KYC, contact Customer Service.
For loading, game, freeze, app, audio/video, device or login errors, send model, OS, browser, time, message and screenshot.
For missing deposits, withdrawal status, fees, limits, cancelled payments or method checks, contact support; documents may be required.
Ask about limits, temporary blocks, timeout, self-exclusion, adverts, transaction history or specialist assistance through VIC Casino.
| Information Type | Details |
|---|---|
| Company Name | Rank Interactive (Gibraltar) Ltd, trading as VIC. |
| License Authority | Gibraltar Gambling Commission: RGL 133 and RGL 134; UKGC: 57924. Active status. Check the UK Gambling Commission register for current details. |
| Registration Jurisdiction | Gibraltar; company/account number 120385. Registered address and filing details can be checked through the relevant Gibraltar registry. |
| Support Hours | Email support is available at [email protected]. Live chat hours are shown on the VIC official site and may vary by channel or holiday period. |
For account questions, verification matters or complaints, use the official VIC Casino website and select live chat when the Customer Services Team is online. Email is suitable for issues that require documents or a written record.
Chat: minutes; email: 24h. Payment reviews and complaints: several business days. Weekends, holidays and peaks may delay replies; extra documents may be requested. See VIC official site.
Secure messaging
Daily availability
Fast chat replies
Trained support
On the VIC official site, live chat often replies within minutes during listed hours. Email may take longer, especially at busy times.
Share your username, registered email, issue date and time, game or payment method, transaction number, details, and an error screenshot.
Yes. Support can check your bonus status, explain terms and wagering rules, help find a promo code, and clarify cancellations.
English is the primary support language; Korean and other options may vary. Translation help and schedules can differ by chat or email.
📱 Follow verified VIC Casino profiles for news and updates; use private messages for queries. Replies follow each channel’s schedule.
📝 Contact support first, request a case number, then email [email protected] with evidence. Await a written reply; appeal or contact the regulator if unresolved.
